What is the maximum number of tickets I can book online?
What is the cut off date for advance bookings?
Do I get a refund if the racemeeting is abandoned?
How do I find what advance booking or group promotions are available?
How much do tickets cost?
What is the admin fee for?
I've seen a promotional code, where do I put it?
How do I change my registration details?
How do I receive my tickets?
How long will it be before I receive my tickets?

What is the maximum number of tickets I can book online?
Online you can book a maximum of 20 tickets, however if your party is in excess of 20 you can telephone our booking line 08700 721 724 where up to 50 tickets can be booked.

What is the cut off date for advance bookings?
All bookings must be made 6 days prior to the race meeting, this allows the racecourses time to dispatch tickets.

Do I get a refund if the racemeeting is abandoned?
If racing is abandoned before the first race you are entitled to a refund, although some courses offer customers the opportunity to exchange tickets for an alternative meeting. To claim your refund, return your tickets to: Jane Taylor, British Horseracing Board, PO Box 4013, London, W1A 6NG.

If racing is abandoned after the first race please refer to the racecourse for any compensation.

How do I find what advance booking or group promotions are available?
You can check the 'Discounts and Offers' section on the racecourse page or, once within the booking process, the valid promotions or offers will appear at the bottom of the page.

How much do tickets cost?
Ticket prices vary depending on which enclosure you choose and the size of the race meeting. Generally, Course/Family Enclosure tickets are around £5, Tattersalls/Grandstand tickets start from £8 and Club/Members tickets from £14.

Ticket prices for major meetings such as the Cheltenham Festival, The Grand National, Royal Ascot and Glorious Goodwood can be as much as £60.

What is the admin fee for?
The Admin fee applies once per order, regardless of the quantity of tickets purchased. The fee pays towards our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and other costs associated with the ticket transaction.

I've seen a promotional code, where do I put it?
You need to enter it the box which appears on the booking page when you select your Enclosure and number of tickets you would like.

How do I change my registration details?
Click on 'Change Details' at the bottom of this page

How do I receive my tickets?
T ickets along with any vouchers (if relevant) are posted out to customers directly from each racecourse. Newcastle, Lingfield Park and Folkestone racecourses no longer send tickets through the post. They will be left for collection along with any vouchers (if relevant) at the Owners and Trainers Entrance (Lingfield Park and Folkestone) or at the racecourse office (Newcastle).

How long will it be before I receive my tickets?
Racecourses generally dispatch tickets two to three weeks before the race meeting.